Frequently Asked Questions: Agencies
Can anyone use OperaManager.com?
No. OperaManager.com is specifically for opera professionals. OperaManager.com's services are not available to the general public. You will never be approached by anyone who is not a registered user of OperaManager.com.

Who can register?
Theatres, Agencies, Singers, Conductors, Directors, Set Designers, Costume Designers, Choreographers, and Lighting Designers.

Is OperaManager.com an online Agency?
No, OperaManager.com does not represent registered Artists, does not retain a percentage of your fees, and does not negotiate contracts. The purpose of OperaManager.com is to provide the best service for search, comparison, and communication tailored to the specific needs of working opera professionals, allowing a real reduction of the costs of management, and organizing and simplifying the relationships among all those involved in the opera industry.

Why should I register my Artists?  
OperaManager.com allows online management of your own information (personal, agency, represented artists, daily engagements of represented artists). Registered Agencies can edit at any time all data (personal, repertoire, agenda) of any represented artist and receive for them communications sent by MultiMailer of Virtual Casting from Intendant/General Manager and Artistic Director of every registered theatre. The Agency will appear on the personal card of every represented artist included in the Agency roster. All data are processed in real time by our search program, and organized functionally to the needs of industry professionals. In a few seconds, it is possible to view, for example, information on the availability and experience in any role or schedule of all the Artists for which data is included in the database.

How is the information organized?
In sections: Theatres Artists Agencies
  1. User Personal information page
2. Theatre information page
3. Productions
4. Stage sets
1. Personal information page
2. Repertoire
3. Agenda
1. User Personal information page
2. Agency information page
3. Artists represent
4. Represented Artists' schedules

Must I send my materials through the mail?
Every user affiliated with the Agency must send the signed contract and a copy of his ID card. The first subscriber from an Agency sends a copy of the bank transfer (not necessary for credit card users) and billing information along with this documentation. All the entry operations, simplified by the use of our database, can be performed online using your PC. You can access the service by entering your username and password, which will be activated when your registration is approved.

Are the password and the username confidential?
Absolutely yes: to reveal your login information would allow a third party to alter your information and that of your Agency, to effect payment requests, and to send correspondence and SMS messages to other users under your name. The regular subscriber will ultimately be held responsible for any completed operation.

What if somebody attempts to subscribe individually, using the name of an Agency?
Before activation, every registering user's identity will be verified personally by a qualified member of OperaManager.com. Subscribers whose information cannot be verified or who do not present information for verification are ineligible to be considered for membership.

Why do I have to provide my E-mail address?
When your registration is confirmed, you will receive an E-mail address in OperaManager.com. This address links to the address inserted in "confidential information". It remains reserved for you and can be modified as you wish at any time on your personal card. This way, you can use the means of communication preferred by Operamanager.com. An analogous E-mail address will be assigned to the Agency.

Why must I include my cell phone number?
So that you may send and receive SMS messages to or from other registered users. Cell numbers will be converted into a code usable only by our service. OperaManager.com's SMS sending interface, "Send SMS", is activated by clicking on the SMS code appearing on the personal information page of each registered user, entering text, signing, and sending.

Why must I include my Artists' repertoire and employment history? 
So that it can be processed by our search engine, and, if Singers, by the Virtual Casting©.

What is the Virtual Casting?

It is one of OperaManager.com's exclusive features: Entering the title of an opera, the address of an agency, the complete period of production and the dates of performances produces the roles and voice types of that opera as presented in OperaManager.com's database, and, to the left of the table, for every role, the total number of singers who have sung the role ("Production data provided by Theatres" column) or those who may have them in their repertoire (between parentheses, "Repertoire data provided by Singers" column). Entering one of these sections will bring up a list of names of Singers, ordered by their experience in each role. The "Availability" column indicates if the Singer is free or busy within a certain period. If the Singer turns out to be connected to one or more Agents, a link to the pre-selected Representative Schedule will appear. The name of the Singer is linked to their own Personal Information Page, and to the Repertoire and the Schedule of their employment. Selecting one or more names will produce a list of corresponding opera roles. The "Poster" button produces a printable version of the hypothetical production.

MultiMailer function of the Virtual Casting:
The virtual cast completed, a Director (this functionality is reserved exclusively for Intendants/General Managers and Artistic Directors working with Theatres) is able send via E-mail to all Representatives (or directly to the Artists, if the Artists are not represented), a request for availability of a specific performer, for a specific opera, role, Theatre, and period, simply by clicking the MultiMailer© button and confirming. A personalized user message will be added to every outgoing message, and the sender will have a record of all messages sent.


What if an Artist is represented by several Agencies?
Any Agency will indicate the geographic area of representation for that Artist. Three options: worldwide, worldwide except the selected countries, only in the selected countries. This data is recognized by the system, by Virtual casting and MultiMailer.

What if an Artist of mine wants to take some time off, has personal business, or I don't want to reveal some engagement of him to Theatres? 
You may indicate on his schedule for that period that he is occupied on "personal engagement", informing theatres that he is unavailable, but not indicating why.

How can I communicate urgent messages?
From OperaManager.com, simply go to the personal information page of the person with whom you wish to communicate, click on the SMS link, write your message, sign, and send.
With any cell phone, send the message to +39.348.2491083 and enter the SMS code of the user:
Example: OM107555#I have to talk to you, call me in Rome when you can. Mario Rossi
Sending this message to +39.348.2491083, the recipient will receive: OM742011#I have to talk to you, call me in Rome when you can. Mario Rossi


ATTENTION:
1) The number of the caller must be made visible. Verify the setup of the cell phone before sending the message.
2) The cell phone number from which you send the message must be the same as the one listed in your personal information page.
3) When there is not a valid number included in your personal information page, or in that of the recipients's, it will not possible to send the SMS message.
If the recipient wants to respond with another message from his cell phone using the number in the message he has received identifying the sender (for example: OM742011# which corresponds to the user mario Rossi), the message will be sent to the OperaManager.com's SMS Service number: +39.348.2491083.

If I need help?
If you would like clarification on these procedures, consult OperaManager.com's Online Manual. If you have trouble entering your data using our forms, click on "Help". If you would like further clarification, you may call +39.051.279414 during office hours (Italy) .

How can I check my status?
Log in and enter the Account Status section of the website. There is a link on every page to Account Status.

Are there any other services of this kind in the world?
No.

I have other questions
Use the form to send us your questions - we will respond to you as soon as possible.

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  (italian privacy law 675 of december 31, 1996)

 




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